Choose to register as a company.
The form will appear when you choose a registration type.
Sign in with the username and password from your registration.
Enter your username or email and we will send you a link to create a new password.
Create a new password: at least 8 characters, with letters and numbers.
Only Excel .xlsx is accepted. Files with macros (.xlsm), .xls, .csv or other formats are not accepted. The sheets must be named COMPANIES, INDIVIDUALS or FOREIGN and keep their headers. You must upload the data of all your clients, both those who are up to date and those with pending observations; without data you will not be able to search. Each row must be unique (RIF or ID number + instrument + number); if the file has duplicate rows, it is rejected entirely.
Enter the RIF, ID number (CI) or Tax ID of the client you want to look up.
Download the sample file, replace the sample rows with your clients and upload it in Upload data.
DAYS = 0 means the client is up to date. A number greater than 0 is the number of days with pending observations. The status is calculated automatically: Up to date in green, Pending in red. It is required in every row.
INSTRUMENT is the document type (Invoice, Contract, Purchase order...) and INSTRUMENT NUMBER is its number. They are shown together, for example: Invoice, No. 0001234.
RIF: J-12345678-9. ID number: V-12345678. DAYS and exposure: numbers only.
Choose the plan that best fits your searches.
Last 300 events: who did what, when (with seconds) and from which IP and approximate location.
English translation of the original Spanish text.
Download the original EULA (PDF, Spanish)
1.1. This Use License Agreement, Terms and Conditions of Access, hereinafter the “Agreement”, governs the access to, browsing and use of the website, its functionalities, search tools, databases, content and information services provided by CIVERDATA S.A., hereinafter the “Provider”.
1.2. Any natural or legal person who accesses or uses the platform shall be referred to as the “User”.
1.3. The purpose of the platform is to allow the search, viewing and, where applicable, automated upload of statistical, commercial or other information expressly identified on the website.
1.4. The Provider does not market financial products through the platform, does not raise investments, does not receive funds to invest on behalf of third parties, does not execute financial transactions and does not provide financial advisory, investment, intermediation, portfolio management or asset management services.
1.5. The service consists exclusively of providing access to information and search functionalities, within the features actually offered. Access to the information does not in itself constitute a recommendation, instruction, proposal, commercial offer or guarantee of an economic result.
1.6. This Agreement establishes the conditions of access and use, the rights and obligations of the parties, the limitations of the service, intellectual property, data protection and the applicable rules of liability, within the limits established by the relevant legislation.
2.1. The User must have access to this Agreement before completing any registration, contracting or use process that requires express acceptance.
2.2. By checking the box accepting the terms and conditions, the User states that they have read and fully understood all the terms and conditions set forth herein. This evidences the expression of will and the understanding of the terms.
2.3. The Provider may keep evidence of the version accepted, date and time, user or transaction identifier, method of acceptance and other relevant records, in accordance with applicable legislation.
2.4. Data messages and electronic records may be used as evidence to the extent that they meet the applicable legal requirements. The mere existence of a computer record does not automatically imply that its authenticity, integrity or attribution are incontrovertible.
2.5. If the User does not accept the applicable conditions, they must refrain from using the functionalities subject to such acceptance.
3.1. The platform provides access to information that may include data published by public sources, private sources, information providers, agencies, institutions, databases and automated systems.
3.2. The specific functionalities shall be those described on the website, in the functional documentation or in the particular conditions in force.
3.3. Unless expressly indicated otherwise, the service does not include:
a) Individualized financial, accounting, tax, legal or investment advice.
b) Personalized recommendations to buy, sell, hold or acquire financial assets or assets of any kind.
c) Intermediation, execution, receipt or transmission of financial orders.
d) Administration, custody or management of funds, assets, investments or portfolios.
e) Guarantees of profitability, solvency, liquidity or economic results.
f) Representation of the User before banks, brokers, authorities or financial or other institutions.
3.4. The platform does not act as a representative, attorney-in-fact, agent or fiduciary of the User merely by providing information.
4.1. The available information is provided for search and informational purposes, according to the specific purpose of each section.
4.2. The information may come from own, public, institutional, commercial or third-party sources. Where relevant and available, its source, publication date, reference period or date of last update may be indicated.
4.3. The Provider does not guarantee that all the information is permanently up to date, complete, error-free or available at all times.
4.4. The data may be subject to publication delays, later revisions, methodological differences, format changes, errors at source or limitations of the sources.
4.5. The presentation of information in tables, charts, indicators, comparisons, statistics or automated results does not turn such data into personalized recommendations nor does it in itself prove their suitability for a particular decision.
4.6. When the information is historical, estimated, preliminary or hypothetical, the Provider may identify it as such. The User must take those characteristics into account when interpreting the results.
4.7. The information is offered within the reasonable limits of the contracted service. It is not guaranteed that it will meet all the particular needs of the User or that it will replace independent verification when necessary.
5.1. The User acknowledges that the purpose of the platform is to facilitate access to and search of information, not to determine which decision the user should take.
5.2. The Provider does not assume the obligation to assess the particular circumstances of the User.
5.3. The information consulted does not constitute a promise, guarantee or commitment of economic performance, savings, profitability, loss reduction or achievement of objectives.
5.4. The decisions that the User takes outside the strictly informational functionalities are independent of the service.
6.1. The Provider offers exclusively the informational functionalities that are effectively enabled and that it can lawfully provide.
6.2. To determine the application of Venezuelan or foreign regulations, the actual nature of the information, the functionalities available, the content published and the way in which the service is provided shall be considered.
6.3. Where a specific function could become subject to an authorization regime, the Provider may limit, suspend or withdraw it while its legal viability is verified.
6.5. Should the platform incorporate new functionalities in the future, the User shall be duly notified of the modifications to these terms and conditions that may be appropriate.
7.1. The User undertakes to:
a) Use the platform in accordance with this Agreement.
b) Not manipulate, alter or falsify the results, records or content of the system.
c) Not use the service to commit fraud, identity theft, unlawful activities or infringements of third-party rights.
d) Not interfere with the operation, security or availability of the platform.
e) Not use automated mechanisms for mass data extraction, crawling or collection where prohibited by the conditions of the service or by applicable legislation.
f) keep the corresponding data updated every month as applicable
g) Not resell, redistribute or commercially exploit the protected content without the written authorization of the provider.
h) Keep their access credentials protected. Any misuse involving the user account and its consequences are exclusively the responsibility of the user.
7.2. The User shall be responsible for the information they voluntarily enter on the platform. They must update it month by month and hold the corresponding supporting documents for the data entered.
7.3. Failure to comply with these obligations may give rise to proportionate protection, restriction or suspension measures, without prejudice to any legally appropriate actions.
8.1. Access shall be subject to payment by subscription, query limit or another commercial modality expressly communicated.
8.2. The Provider shall inform, before contracting, the amount, currency, frequency, benefits included, applicable taxes and essential conditions.
8.3. Payment, where applicable, validates access to the platform and the expressly contracted functionalities. It does not constitute an investment, deposit, loan or capital contribution to the Provider.
8.4. Cancellations and refund requests shall be processed in accordance with the validly accepted conditions and the mandatory rules applicable under the legal framework in force
8.5. Payment incidents may be investigated by requesting reasonably necessary information, respecting the rights of the User and the rules applicable to the payment method.
8.6. The Provider does not guarantee the acceptance of all payment methods or the permanent availability of the external providers used to process them.
8.7. The cancellation of the subscription shall take effect the following month. Regardless of the date on which the request to unsubscribe is made.
9.1. The Provider shall make reasonable efforts to keep the platform operational and accessible, without guaranteeing uninterrupted 24/7 availability.
9.2. Access may be affected by maintenance, updates, technical failures, power outages, connectivity problems, cyber incidents or incidents of external providers.
9.3. The platform may depend on external information sources that change their formats, access conditions, methodologies, availability or publication policies.
9.4. The Provider does not necessarily control the systems, editorial decisions, update schedules or errors originating exclusively from third parties.
9.5. Where reasonably possible, scheduled interruptions or incidents that materially affect the service shall be communicated.
10.1. The rights over the software, design, trademarks, structure, documentation, interfaces, original content and other protected elements belong to the Provider or to their respective owners.
10.2. During the authorized access period, the Provider grants the User a limited, non-exclusive, non-transferable and non-sublicensable license to use the platform in accordance with its purpose.
10.3. The User may not copy, distribute, modify, decompile, circumvent access controls or commercially exploit the protected components or the data to which the platform gives access.
10.4. The conditions for the reuse of public data, third-party databases and content subject to specific licenses shall be governed by the rights and restrictions applicable to each source.
11.1. The Provider shall process the data it collects in accordance with the purposes informed, the applicable security measures and the corresponding legal obligations.
11.2. the data collected is for commercial intelligence analysis, therefore, the user may not sell, copy, assign, transfer or give any use other than the information presented on the platform.
11.3. The Provider shall adopt reasonable technical and organizational measures to protect the data against unauthorized access, loss, alteration or disclosure.
11.4. When hosting, analytics, artificial intelligence or other technology service providers are used, the processing and communication of data shall be subject to the conditions informed and to applicable legislation.
11.5. The user is not authorized by this Agreement to sell data or to use it for purposes incompatible with those informed.
11.6. The data may be disclosed when there is a valid legal basis, it is necessary to provide the service or it is required by a competent authority in accordance with the law.
11.7. Security incidents shall be managed according to their nature, scope, risks and the notification obligations that apply.
11.8. The data received from third parties shall be protected to the extent appropriate, without prejudice to legal disclosure obligations.
12.1. The Provider shall maintain security measures that are reasonable and proportionate to the characteristics of the platform and the risks identified.
12.2. The User must protect their devices and credentials, prevent unauthorized access and report any security incidents they detect.
13.1. in accordance with applicable legislation, the Provider shall not be liable for situations or losses arising exclusively from:
a) Autonomous decisions of the User made on the basis of the information consulted.
b) False, incomplete or outdated information originating from external sources. Each user is totally and jointly liable for the data they upload and update.
c) The use of information by the user outside its context, purpose, reference period or conditions expressly indicated.
d) Failures of third parties that are beyond the control of the Provider.
e) Interruptions or alterations caused by force majeure circumstances.
13.2. any concern or claim shall be channeled to the email address designated for that purpose.
14.1. To the extent permitted by law, the User shall be liable for the direct and reasonably proven damages caused through an attributable breach of this Agreement, the infringement of third-party rights or the unauthorized use of the platform.
14.2. When a third-party claim arises from conduct attributable to the User, the parties shall cooperate reasonably to clarify the facts and determine the corresponding responsibilities.
15.1. Claims relating to the operation, access or invoicing shall be handled through the respective email address.
15.2. The User must reasonably describe the problem, the functionality affected and the solution requested.
15.3. The Provider shall acknowledge receipt within a maximum of 2 days and shall endeavor to respond within a maximum of 10 business days.
15.4. The Provider may request additional information reasonably necessary to investigate the incident.
15.5. The handling of a claim shall not in itself imply an admission of liability or a waiver of rights
16.1. The User may stop using the platform and, where applicable, cancel their account or subscription in accordance with the established procedure.
16.2. The Provider may restrict or suspend access when there are objective grounds relating to security, fraud, material breach, unlawful use, enforceable non-payment or legal impossibility of providing the service.
16.3. The Provider may withdraw functionalities or content when there are technical, contractual, security or legal grounds, respecting the commitments in force and the rights that correspond to the User.
17.1. For contractual relationships legitimately subject to Venezuelan law, the laws of the Bolivarian Republic of Venezuela and the regulations in force shall apply.
17.2. if the user uses the platform from a country other than Venezuela or the United States, the respective disputes shall be handled in accordance with the legal framework of the United States of America.
17.3. Disputes shall be submitted to the competent courts in accordance with applicable legislation.
19.1. The Provider shall carry out its activities in accordance with the rules that effectively apply to it in commercial, tax, electronic contracting, intellectual property, data protection, consumer and other relevant areas.
19.2. Where appropriate, the Provider shall respond to legitimate requests from competent authorities within the limits and procedures established by law.
19.3. The Provider may adopt reasonable measures in the face of indications of fraud, unlawful use, security breaches or regulatory non-compliance.
20.1. The Provider may make modifications to reflect legal, technical, operational or commercial changes.
20.2. Modifications shall be communicated in a timely manner where appropriate, indicating their relevant content and effective date.
20.3. The User may use the legally available mechanisms for terminating the relationship if they do not accept the changes.
20.4. The Provider shall keep a version history and may keep records of the version accepted by each User.
21.1. The Provider may contract hosting, infrastructure, analytics, maintenance, security and other technology services necessary to operate the platform.
21.2. External providers shall be subject to their contractual conditions, without prejudice to the Provider's duties toward the User.
22.1. Contractual communications shall be made through the electronic channels informed by the parties, constituting a legally admissible means.
22.2. The User must keep the contact details associated with their account up to date.
22.3. The Provider may keep records of access, acceptance, transactions, technical incidents and operations necessary to provide the service, protect the platform and meet legal obligations.
23.4. Retention shall be limited to the legally admissible periods and purposes, applying appropriate security and confidentiality measures.
23.5. Electronic records may be submitted as evidence when they satisfy the legal requirements of collection, integrity, authenticity and attribution.
24.1. The principal version of this Agreement for services directed at the Venezuelan market shall be drafted in Castilian Spanish.
24.2. The Agreement must be available before acceptance in a format that allows it to be read and kept.
25.1. By expressly accepting this Agreement, the User declares that:
a) They have had access to the text before using the functionalities subject to acceptance.
b) They are aware of the informational nature of the service and its limitations.
c) They understand that the platform does not provide financial advice or execute financial transactions, within the scope defined herein.
d) They understand that the information may have limitations of timeliness, completeness or accuracy and that they must verify it when circumstances so require.
e) They have had access to the privacy policy and to the conditions that may apply.
f) They undertake to use the platform appropriately.
